Terms and conditions
Terms and conditions apply to Guests and all members of their party (including day visitors). It is the Guests’ responsibility to ensure that each member of their party is aware of and accepts the terms and conditions and the obligations contained therein.
The Owners reserve the right to cancel a booking without compensation or refund should Guests not comply with any of the terms and conditions outlined below.
2. Arrival and Departure
In order to prepare the cabins between Guests, we ask that you arrive after 2,00pm and leave by 11am on departure date. Occasionally extensions to departure time can be accommodated by prior arrangement. If you are bringing horses you may arrive earlier in the day to ride, sort out your tack and settle your horses in the grazing paddocks, although access to the cabins will not usually be possible until 2pm.
All bookings must be made by people aged 18 years or over. Initially bookings may be provisional - by telephone, or e-mail. No booking is confirmed until a non-refundable deposit of £150 per cabin per week has been received. For short breaks the deposit is £50 per cabin.
The remaining balance payment will be due 6 weeks before the holiday date. Please note you may lose your booking and deposit if we do not receive the full balance as stated.
For late bookings (within 6 weeks of holiday date) payment is required in full at the time of booking.
The price includes all heating, electricity, bed linen, tea towels, some additional facilities (see below), Toilet rolls washing up liquid
Towels can be hired
All Prices are inclusive of VAT
If you have to cancel please inform us immediately and we will endeavor to re-let the cabin(s) and return your payment in full. If this is not possible, all monies which have been paid will be forfeited. Therefore, CANCELLATION PROTECTION INSURANCE IS RECOMMENDED. You may not under any circumstances transfer your booking to anyone else without our consent.
The Owners do not accept responsibility for breakdown in public or local supplies, including water or electricity, WEATHER Road closure nor any claims against inconvenience caused by such incidences, or by building works that may be deemed as necessary. In the case of any breakdown Guests are asked to notify the Owners immediately. We will endeavor our best, in conjunction with the service company concerned, to correct the fault as soon as possible.
In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time. .
The Owners retain the right to refuse to hand over to a Guest, or repossess holiday accommodation if it is reasonably believed that any damage is likely to be caused, or can repossess the self-catering cabin if damage has already been caused. No refunds will be given in these circumstances.
Any complaints must be made known to the Owners immediately. No complaints will be entertained after the end of the hiring period or after the Guest has departed.
Car parking is limited so please car share
Please respect our quiet times no loud music between the times of 11pm and 7 am
Please ensure that children are not allowed to wander around unsupervised outside the cabin area. Long mountain Centre is a working stable and can be very dangerous; watch out for horses being moved in and around the yard. It is especially important that children do not climb on the hay barns gates or fences.
No fireworks or Chinese lanterns.
Long mountain Centre has a no smoking policy in all cabins, smoking is prohibited in and around the yard and stables
Guests may not bring any personal shotgun or firearm to Long mountain Centre under any circumstances
Guests may be asked to leave immediately if their conduct is considered to infringe the Owners’ terms and conditions/rules or is likely to impair the enjoyment, comfort or safety of other guests and/or staff. No refunds will be given in these circumstances.
If Guests or any member of their party has or has just had an infectious or contagious medical condition the Owners have the right to refuse to accept the booking, cancel the holiday or ask the Guest to leave Long mountain Centre immediately should it be considered necessary, to protect the health of other guests and/or staff. The Owners should be informed immediately should any condition develop within four weeks of arrival date or during the holiday at Long Mountain Centre
6. Additional Facilities
Cots and highchairs are available upon request at an additional charge, but must be booked in advance. Note Guests need to supply own cot bedding.
We don’t supply towels but they can be hired from us,
pre ordered breakfast hampers available on request
The number of persons occupying the cabins must not exceed that stated at the time of booking, unless agreed previously with the Owners. Sub-letting of the cabins is strictly prohibited.
The Owners cannot accept responsibility or liability for loss or damage to Guests' property, or for personal injury, or damage to bicycles, cars or horseboxes/trailers parked at Guests' risk.
The Owners reserve the right to have access to the cabins at all reasonable times, with prior notice whenever possible.
The Owners endeavor to maintain high standards of comfort and cleanliness at all times. The Guest must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found. If extra cleaning is required after departure it will be charged to the Guest.
All damage must be reported to the Owners as soon as possible. Accidental damage or breakage of a minor nature will not normally be charged for, but the Owners reserve the right to charge for any non-trivial damage, losses or additional cleaning required howsoever caused. Immediate payment from the Guest is required to cover any such costs.
No medical facilities are available on site.
Mobile phone reception is variable depending on the service provider. In emergency there is a land line telephone available at the house
Dogs are allowed at extra cost
Dogs are not allowed on furniture, beds or chairs and any damage caused, or additional cleaning required will have to be paid for. Dogs must not be left unattended in the cabin at any time, and must always be kept under control, particularly around the yard and animals. All dog mess must be picked up. Failure to meet this condition will be treated as a cancellation.
Wet wipes and our septic system
Please read and take note if the drainage system blocks it is immediate and putting anything other than toilet tissue down will block this system disrupted your holiday
Just a decade ago the only wet wipes were for baby’s bums. Now with society’s need for cleanliness and convenience there has been an explosion of wipes for virtually every household chore and every part of the body. There are wipes for:
- facial cleansing wipes
- hand wipes
- car interiors
- pet paws
- clean wounds
- pain relief
The main problem is that wipes aren’t biodegradable. A recent Consumer Report put three wipes, along with toilet paper, through a disintegration test. It simulates what may happen when flushing and gives consumers a look at how the product could affect their pipes. These so called flushable wipes perform very poorly in disintegration tests and are resulting in damage to our and our septic system.
Even if the product packaging states “it is flushable” pumpers have found hundreds of wipes matted together blocking our tanks. These products do not break down quickly enough,
please be extremely careful about what you flush down the toilet.
Feminine products should be wrapped and disposed of in the bin provided. Facial wipes, baby wipes, hand wipes and paper towels should not be flushed down the toilet
PLEASE, to save on costly repairs only flush toilet paper down the toilet.